Privacy Policy

At Kastree Online Saree Shop, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the personal data you provide when you visit our website or make a purchase. By using our services, you agree to the terms of this policy.

1. Information We Collect

a. Personal Information:

When you interact with our website or make a purchase, we may collect the following personal information:

• Name
• Email address
• Shipping and billing addresses
• Phone number
• Payment details (processed via secure third-party payment providers)
• Account details (if you create an account with us)

b. Non-Personal Information:

We also collect non-personal information, such as:

• IP address
• Browser type and version
• Device information
• Pages viewed and navigation on the site

This information helps us improve our website and tailor it to your needs.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Order Processing: To process and ship your orders, and to handle returns or refunds.
• Customer Service: To respond to your queries, complaints, or support requests.
• Communication: To send you order confirmations, shipping updates, and marketing offers (if you’ve opted in).
• Website Improvement: To analyze user behavior and improve our website functionality, layout, and content.
• Legal Compliance: To comply with any legal obligations or to protect our business.

3. How We Protect Your Information

We implement various security measures to protect your personal information. This includes:

• SSL encryption to secure transactions on our website.
• Limited access to personal data by authorized personnel only.
• Regular monitoring of our systems for vulnerabilities.

While we strive to protect your personal information, no method of transmission over the Internet is 100% secure. We cannot guarantee the absolute security of your data.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your data with trusted service providers to facilitate our services:

• Payment processors to handle transactions.
• Shipping companies to deliver your orders.
• Marketing services (only if you’ve consented to receive marketing materials).
• Legal authorities if required to comply with law enforcement requests or legal processes.

All third-party service providers are obligated to keep your information confidential and use it solely for the purposes of providing the services to us.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences (e.g., language settings, items in your shopping cart).
• Analyze site traffic and improve website functionality.

You can choose to disable cookies through your browser settings, but this may affect your ability to use some features of our website.

6. Your Rights

As a customer, you have the following rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can request corrections to any inaccurate or incomplete information.
• Deletion: You can request that we delete your personal information, subject to certain legal obligations.
• Opt-out: You can unsubscribe from marketing emails by clicking the “unsubscribe” link at the bottom of any email or by contacting us directly.

To exercise any of these rights, please email us at [support@kastree.com].

7. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review their privacy policies before providing any personal information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of any significant changes by posting the revised policy on this page. Your continued use of the website after such changes indicates your acceptance of the updated policy.

9. Returns

• You have 6 days to return an item from the date you received it.
• To be eligible for a return, your item must be unused and in the same condition that you received it. The item must also be in the original packaging.
• Certain products, such as perishable goods, customized products, or intimate items, may not be eligible for returns. Please refer to product-specific return policies if applicable.

10. Refunds

• Once we receive your item, we will inspect it and notify you that we have received your returned item.
• If your return is approved, we will initiate a refund to your original payment method (credit card, PayPal, etc.). You will receive the refund within a 10 days, depending on your card issuer’s policies.

11. Shipping Costs

• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to a defective or incorrect product.

12. Exceptions / Non-Returnable Items

• Certain items cannot be returned, such as:
  • Gift cards
  • Downloadable software products
  • Personal care items (e.g., cosmetics, hygiene products)

13. Exchanges

• If you need to exchange an item for the same product, contact us at support@kastree.com. Exchanges will be processed once we receive the original item in its original condition.

14. Contact Us

If you have any questions or concerns about our Privacy Policy or how we handle your personal data, please contact us at:

• Email: support@kastree.com